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RuneScape shared their September Player Support Roadmap check-in, giving updates on everything from chat spam detection and account recovery improvements to Scaper, the new AI assistant. They also touch on ban appeals, real-world trading prevention, and upcoming live chat support.
Timestamps:
0:00 – Intro
0:57 – Your Feedback Is Important
1:10 – Post Roadmap Survey
1:29 – Upcoming Updates Overview
1:49 – Underway: Chat Spam Model
2:04 – Done: Reporting Outcomes
2:15 – Underway: Scaper, our AI Assistant
2:40 – Done: Single Point of Contact Phase 2
2:49 – Improved Ban Appeal Process
3:10 – Underway: Improved Response Times
3:20 – Coming Soon: Live Chat
3:27 – Ban Appeals
4:10 – Done: Account Security & Recovery Options
4:35 – Account Hijacking Detection
5:08 – Jagex Account Secure Recovery
5:25 – Cheating Detection & Removal
5:54 – Underway: Real-World Trading Focus
6:19 – Looking Ahead & Feedback
7:03 – Mod Ash Outro
7:27 – Full Roadmap
Timestamps:
0:00 – Intro
0:57 – Your Feedback Is Important
1:10 – Post Roadmap Survey
1:29 – Upcoming Updates Overview
1:49 – Underway: Chat Spam Model
2:04 – Done: Reporting Outcomes
2:15 – Underway: Scaper, our AI Assistant
2:40 – Done: Single Point of Contact Phase 2
2:49 – Improved Ban Appeal Process
3:10 – Underway: Improved Response Times
3:20 – Coming Soon: Live Chat
3:27 – Ban Appeals
4:10 – Done: Account Security & Recovery Options
4:35 – Account Hijacking Detection
5:08 – Jagex Account Secure Recovery
5:25 – Cheating Detection & Removal
5:54 – Underway: Real-World Trading Focus
6:19 – Looking Ahead & Feedback
7:03 – Mod Ash Outro
7:27 – Full Roadmap